U-BE Assistance

Support

Get assistance with U-BE operation, configuration and technical issues.

Platform Support

For account, workspace, configuration or application issues, contact the U-BE support team with your Tenant Code and Business Unit.

Email Support

Before Contacting Support

Note the page/module where the issue occurred.
Record the exact error message.
Include the affected document/reference number where applicable.
Provide the Tenant Code and current Business Context.
Do not send passwords, API secrets or other confidential credentials.

Pricing & Commercial Issues

For a product pricing issue, first verify the current Business Context, latest Goods Receipt cost and authorized B2B/B2C rule. If the result remains incorrect, send the product/SKU and transaction reference to Support.

Review Product Pricing

System Administration

Super Admin functions are intended for controlled platform maintenance. Client workspace access should be performed only through the authorized maintenance workflow.

Super Admin Control Centre

Support Request Checklist

Tenant Code	Required for workspace-specific issues
Business Unit	Required when the issue is business-context specific
Page / Module	Example: Product Pricing, Invoice, Goods Receipt
Reference	Document number or product SKU, where applicable
Error	Exact message or screenshot description